Lack of personnel causing slow transactions at LTO Tagbilaran, official says

People with transactions with the Land Transportation Office in Tagbilaran City wait for their turn to be served outside the agency’s cramped facility. | Photo: Pee Jay

The Land Transportation Office’s regional headquarters has not responded to requests made by LTO Tagbilaran for additional systems and personnel that would supposedly help hasten processes in the city’s lone branch, said an official amid mounting complaints against slow service in their office.

According to LTO Tagbilaran information officer Florencio Balazuela, their branch is in need of more cashiers to help speed up processes as the office’s payment section has been pinpointed as among main causes of the slow transactions.

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Tagbilaran LTO, which serves the most number of clients daily among the province’s three LTO branches, currently has one cashier.

Balazuela noted that they have also long requested for a new office to replace their currently cramped facility, but the LTO 7 has also not granted the request.

Local LTO authorities appealed to the provincial government to provide a lot which can be used for the new facility but so far, there has been no response to the request, said Balazuela.

“Sauna ra man ta nagrequest ana nga hatagan ta’g yuta sa probinsya unya nakahibaw na pod ang region sa atong kahimtang, hangtud karon wa pa man so nag-paabot lang pod mi,” he added.

Meanwhile, the Tagbilaran LTO is still without a machine which processes exam results of new applicants as theirs bogged down on April 17.

The device was immediately transported to the LTO’s regional headquarters in Cebu for repairs but it has still not been returned or replaced.

LTO’s Tagbilaran office was the only branch which processed new drivers’ licenses for first-time applicants in the entire province.

Officials in turn appealed to new applicants to postpone transactions pending the repair or replacement of the unit.

Balazuela estimated that their office received 70 to 100 new driver’s license applicants each day before their system bogged down. (A. Doydora)



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