Jose Renon Arojado and Alvin Diaz of Just Click Integrated Solutions Cebu City presented a scheme for the computerization and networking of the front line offices of the city government.

Key personnel from the city assessor, city waterworks, business permits, treasurer and accounting were present to analyze the relevance of the application to the transactions in the City Government.

This is in preparation for the proposed cashless transactions (e-payment) and the full computerization of all transactions in the City Hall.

USAID-SURGE conducted an in-depth assessment in the operations of the Business Permits and Licensing System (BPLS) two months ago.

The assessment was geared to determine the extent of compliance of the unit in the Joint Memorandum Circular No. 01 series of 2010 and also identified specific areas for improvement. The findings stirred up relevant recommendations aimed in enhancing and fortifying the frontline services being delivered by the unit. Moreover, the study also underscored the importance of the City Government’s frontline offices stating that they are   avenues which could stimulate further growth in Tagbilaran City.

The study which summarized relevant recommendations to improve the service delivery of the unit pointed out three major steps which the City Government needs to work on. First was to Standardize, meaning to use standard forms to expedite the permits processing. Next was to systematize where the unit has to avail of all the technology available. From automation to centralized database, these things have to be prioritized to ease and de-clog the system. Then last was to streamline the system, eliminate certain processes to facilitate the application.

City Mayor John Geesnell “BABA” Yap in response to these relevant findings has aggressively been on the look-out for technological inputs which would hasten the full automation of the frontline offices geared to level up the service delivery and eventually refine the fiscal management in the City.