The Sangguniang Panlalawigan on Friday passed a resolution requesting the Land Transportation Office (LTO)-Tagbilaran registrar, for the second time, to appear before the august body next week to explain the alleged inconvenience in transacting with them.
This was upon the motion of SP Member Tomas Abapo Jr. after the LTO-Tagbilaran registrar failed to attend the pre-session meeting on March 1 where the SP members were supposed to seek explanations from her about the various complaints from clients of LTO.
Abapo emphasized that Tagbilaran City District Office Acting Chief Jubilee Dionson should be the one appearing before the august body and not just send a representative since answering the queries of the SP members requires the knowledge of the one managing the LTO operations and his familiarity with the problem.
Abapo mentioned that the public needs explanations from LTO why it has always been inconvenient to transact with their office.
Among the concerns raised by the public who transacted business with LTO are the hassles in getting their driver’s license, registration of vehicles, and other transactions, as well as the continued proliferation of fixers.
The SP members inquiring into these issues expressed disappointment that while these concerns can best be explained by Dionsion, the latter instead only sent a supply officer who is not the proper authority to elaborate on the concerns and what steps the LTO is taking to address them.
The point why Dionson was the one specifically invited by the SP was to get the official statement of the one actually in charge of the operations of LTO-Tagbilaran District Office.
The inconvenience in transacting at LTO offices has been the top reason why clients would tend to turn to fixers.
This was earlier admitted by LTO-7 Regional Director Emmanuel Victor Caindec.
Caindec also earlier said that he initiated the implementation of a numbering system where they use the numbers given to clients to determine who would be the last client they could accommodate in a day.
For example, when a client’s number is 80, the assistance desk personnel would advise him that he could no longer be accommodated in the morning and may better return in the afternoon, according to Caindec.
This way, the crowd in the morning will be eased and the clients could better estimate what time of the day that they need to stay at the LTO office, so they could still attend to their other activities.
The problems on inconvenience and fixers are actually domino effects of the limited space at the LTO building.
According to Caindec, LTO-Tagbilaran office can only handle 80-100 transactions a day, based on its physical set up, but there are around 300 transactions to deal with in a day.
This means that those who could not be accommodate in one day will compound the problem on the crowd the following day.
Fast and efficient transactions through improved services at LTO-Tagbilaran has been Caindec’s slogan where the office capacity he said is “the biggest problem at LTO- Tagbilaran”.
However, despite the number system being implemented, the public continue to raise complaints on the inconvenience in transacting with LTO offices.
This is one problem that the SP wants to address once and for all.